At Oasis In-Home Care, we believe that no family should be left without guidance and that referring partners should have clarity of what happens after they send a client to us. Too often, families are overwhelmed and unsure who to call next. Our goal is to ensure that there are “no wrong doors” and “no sorry, we cannot help” to lead to better outcomes for patients. This is why we created the Oasis Goodwill Referral Network to ensure continuity, communication, and coordinated support.
When Your Client Needs More Than Medical Care
As someone who works in healthcare, or more specifically, senior care, you may have experienced one of the following:
- A patient discharged from hospice, but cannot safely remain alone without supervision
- A family managing home health visits, but still needs help with daily supervision
- An independent living resident beginning to decline
- A family is overwhelmed and unsure of what type of support is needed
In other words, medical services may be in place, but a critical non-medical support system at home is missing. This is where our non-medical in-home services may be beneficial.
What We Assess When You Refer To Oasis
We do more than schedule care when referrals come our way. We do the following:
- Assess the client’s needs
- Determine if non-medical home care is appropriate now alone or when paired with other services
- Identify safety and supervision gaps in addition to caregiver burnout
- Explore layered support options, including respite
Our goal is not only placement, but instead, we are focused on stability for clients and families. We treat each incoming call and referral as an opportunity to improve outcomes, strengthen continuity of care, and support families before crisis strikes.
If We Cannot Accept The Case, We Will Explore Further.
One of the most important aspects of our Goodwill Referral Network is that we do not simply provide a phone number and close the file if we cannot accept a client’s case due to any of the following:
- Staffing limitations
- Financial hardship
- Insurance incompatibility
- Acuity beyond scope
- Geographic coverage
- Service mismatch
Instead, we take extra care to:
- Connect the family to a trusted partner within our referral network
- Make a warm introduction when possible
- Confirm placement
- Communicate back with the original referring partner
This leaves no room for “wrong doors.” Even when we cannot be the primary provider, we advocate for anyone who comes through this network.
Why This Matters For Our Partners
As a referral partner, you need confidence that your client will be treated with dignity and urgency. You also need certainty that the referral will not disappear. Through our structured follow-through standards, each goodwill referral includes:
- Clear communication
- Respect for your relationship with the client
- Same-day or next-business-day assessment
- Clear placement decision
- Coordinated placement and documented referral when we can’t serve
- Follow-through confirmation
Families often don’t know how different types of care fit together, so we guide them through the options and show how everything can work side by side. We also make sure to coordinate with the care people already have, so nothing falls through.
Supporting Independent Living & Community Partners
Independent living communities can try to balance residents who want autonomy, families who want reassurance, and staff who want safety.
Our non-medical in-home care provides:
- Assistance with ADLs
- Medication reminders
- Companionship
- Safety supervision
- Fall prevention
- Overnight support
- Family respite
When care is appropriately and collaboratively paired, our support will extend independence, reduce emergency transfers, improve family satisfaction, and protect community reputation.
Let’s Strengthen the Continuum Together
Healthcare and senior care are strongest when in a coordinated system.
If your institution has clients who:
- Need additional non-medical support at home
- Are transitioning out of higher-acuity care
- Are struggling in independent living
- Require family respite
- Need supervision beyond clinically geared medical visits
We would be honored to assess and explore how we can help. Even if we’re not the perfect fit, we’ll make sure they’re connected to someone who is. Because with the Oasis Goodwill Referral Network, every call deserves an answer! Access our referral form here: Referrals – Oasis In-Home Care
